Shipping & Returns

SHIPPING & RETRUNS

SHIPPING POLICY

Shipping charges will be automatically calculated in the shopping cart. Once your payment is confirmed and we have the items you have ordered in stock, the goods you ordered will be dispatched and an email will be sent to you once your order has been dispatched. Please ensure all shipping details are correct before placing your order. Paper Halo are not responsible for orders that do not arrive due to incorrect shipping information being provided at checkout.

Orders of Milestone Cards and Planners are processed within 1-3 business days, with the exception of sale periods when processing time is increased to 2-5 business days.

Please allow the following postal times in addition to the processing time:

Australia- 2 – 7 Business Days via Australia Post

All other orders such as Wedding and Event Stationery items which has been personalised have a processing time of up to 2 weeks. In most cases any personalised orders of invitaitons and/or stationery items need to be booked in, once a quote has been finalised.

Please note at this time we only ship Australia wide.

Paper Halo will endeavour to meet the estimates, however, we cannot guarantee that such estimates will be met due to many unexpected factors such as postal delays. In the case of packages lost or delayed in transit by the shipping carrier, please contact us immediately and we will attempt to track the package or / and make a claim for you. If your claim is successful, we will then issue a new product to you in a timely manner.

RETURNS POLICY

Our returns policy lasts 14 days. If 14 days have gone by since your purchase, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it and must be in it’s original packaging. To complete your return, we require sight of the original proof of purchase or receipt.

Additional Non-Returnable Items Include;
* Gift Vouchers
* Competition Entries
* Downloadable Products

There are certain situations where only partial refunds are granted: (if applicable)

* Planners with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error
* Any item that is returned more than 14 days after delivery

SHIPPING
To return your product, you should mail your product to: 28 Camelot Drive, Blakeview South Australia 5114

We recommend all returns be sent using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If we do not receive the item, we are unable to issue a refund. You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund. Only the price of the product will be refunded.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once approved your refund will be processed, and a credit will be applied to your credit card or original method of payment.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at melissa@paperhalo.com.au.

SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES
Exchanges may be made within 14 days of receiving your purchase. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at melissa@paperhalo.com.au and send your item to: 28 Camelot Drive, Blakeview South Australia 5114.